Last updated: October 1, 2025
This Privacy Notice describes how Altera collects, uses, and discloses your personal information when you access or use our website, applications, and services, or otherwise interact with us. We are committed to protecting your privacy and being transparent about our data practices.
1. Introduction
Altera is an education technology and AI research company. This Privacy Notice explains how we handle your information when you use our Services. By using our Services, you agree to the collection, use, and disclosure of your information as described in this Notice.
If you have questions about our Privacy Notice or wish to exercise your privacy rights, please contact us at privacy@alterahq.com.
2. Information We Collect
We collect several types of information to provide and improve our Services:
Information You Provide
- Account Information: When you create an account, we collect your name, email address, and other registration details
- Profile Information: Information you choose to add to your profile, such as educational background, interests, and preferences
- Communications: Information you provide when you contact us via email, social media, or other channels
- Payment Information: Billing details and payment information when you subscribe to paid services
- Content Data: Learning materials, assignments, and other content you create or upload to our platform
Information We Collect Automatically
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Usage Data: How you interact with our Services, including pages visited, features used, and time spent
- Log Data: IP address, browser configuration, and request/response data
- Location Information: General geographic location based on IP address
- Cookies and Similar Technologies: We use cookies to enhance your experience and analyze usage patterns
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services
- To personalize your learning experience and provide relevant content
- To communicate with you about your account, updates, and support
- To process transactions and send related information
- To conduct research and develop new features and services
- To ensure the safety, security, and integrity of our Services
- To comply with legal obligations and enforce our terms
- To prevent fraud, abuse, and illegal activities
- To send marketing communications (with your consent where required)
4. How We Share Your Information
We may share your information with the following parties:
- Service Providers: Third parties who help us operate our Services, including cloud hosting, analytics, payment processing, and customer support
- Educational Partners: Mentors, instructors, and educational institutions when you participate in programs or courses
- Affiliates: Our corporate family to provide integrated services and improve our offerings
- Professional Advisors: Legal, accounting, and consulting professionals as needed
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Legal Requirements: When required by law, regulation, legal process, or to protect rights and safety
We do not sell your personal information to third parties.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information
- Portability: Request a copy of your information in a portable format
- Restriction: Request that we limit how we use your information
- Objection: Object to our processing of your information
- Withdraw Consent: Withdraw consent for processing based on consent
- Opt-Out: Opt out of marketing communications at any time
To exercise these rights, please contact us at privacy@alterahq.com. We will respond to your request in accordance with applicable law.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law. When determining retention periods, we consider factors such as the nature of the information, why it was collected, relevant legal requirements, and our legitimate business needs.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, secure servers, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. International Data Transfers
We are based in the United States, and your information may be transferred to, stored, and processed in the United States or other countries. These countries may have data protection laws that differ from your country of residence. When we transfer your information internationally, we take steps to ensure appropriate safeguards are in place.
9. Children's Privacy
Our Services are designed for users aged 16 and above for full access across our suite and ecosystem. Certain solutions are built specifically for learners ages 6–15 and may be used only with parental/guardian guidance, supervision, or approval. We do not knowingly collect personal information from children without appropriate parental consent. If you believe we have collected information from a child without such consent, please contact us immediately at privacy@alterahq.com, and we will take steps to delete such information.
10. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, but disabling cookies may limit certain features of our Services.
11. Third-Party Links and Services
Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.
12. Updates to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you through the Services or by other means as required by law. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Notice.
13. California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information. To exercise your CCPA rights, please contact us at privacy@alterahq.com.
14. European Privacy Rights
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including rights to access, rectification, erasure, restriction of processing, data portability, and objection. You also have the right to lodge a complaint with your local data protection authority.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Notice or our privacy practices, please contact us at:
Email: privacy@alterahq.com
Address: Altera Privacy Team, P.O Box LG 1228, Legon, Accra, Ghana.